Refund policy
At MATHAQ, we take pride in the quality of our products and want you to shop with confidence.
Returns
We accept return requests within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging
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All labels, seals, and safety wraps must be intact
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A receipt or proof of purchase is required
To start a return, please contact us at at.mathaq@gmail.com.
Approved returns must be brought or shipped to our store location:
1109 Conrad Sauer Drive
Houston, TX 77043
United States
Items returned without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon receipt.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and make it right.
Non-Returnable Items
Due to the nature of our products, the following items cannot be returned or refunded:
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Food and consumable items, including honey, coffee, spices, and edible products
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Personal care and beauty products (such as oils, rose water, soaps, and skincare items), if opened or used
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Hygiene-related items once unsealed
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Custom or special-order items
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Sale items and gift cards
If you are unsure whether an item is eligible for return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If your return is approved, the fastest way to receive another item is to place a new order separately.
Refunds
Once we receive and inspect your approved return, we will notify you of the status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that banks or credit card providers may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at at.mathaq@gmail.com.